Data Protection Policy

While browsing the Bham Support and using the online sale Services offered there, we will harvest and process your personal data.

The purpose of this data protection policy is to provide you with information concerning:

  • the way in which we harvest and process your personal data;
  • the cookies which we place on your browser device.

1. What personal data do we process?

We harvest and process the following data, in particular:

  • the personal data which you provided on our Platform when you created your account (email, surname, first name, address, password, etc.);
  • the information relating to the orders which you place on the Platform (product purchased, transaction number, delivery address, etc.);
  • the information relating to your means of payment (bank card number, bank card expiry date, security code) through the intermediary of a secure payment service provider, which has sole access to such data;
  • the information which you send us when you contact customer services or the retailer through the Bham Support (contents of any exchanges, nature of complaint, return of products, etc.);
  • your login and browsing data for the Bham Support (IP address, the products and pages which you viewed or searched for);
  • the data relating to your consultation of the emails which we send for statistical and marketing purposes;
  • the information which you provide when you leave a comment on the Platform;
  • information on your viewing of our ads;
  • the information which you provide when you take part in promotions, competitions or events which we organise.

2. How long do we keep your data?

We only keep your data in our database for the period of time required in order to achieve our objectives and then we archive it, with restricted access, for an additional period of time in order to comply with our legal and/or regulatory archiving obligations and for the applicable limitation periods. At the end of this additional period, your data will be permanently erased from our databases.

3. Who is your data sent to?

3.1 To our service providers

Your data can be accessed by the service providers which we use in order to subcontract all or part of the processing of your data (the hosting of the Platform and data, maintenance, sending order confirmation emails, emailing, secure payment, etc.).

The subcontractors that we use provide the guarantees required by the applicable regulations on data protection. They only have access to the data which they need in order to perform their services and are not authorised to process your data for other uses. We have, moreover, executed agreements with each of them in order to guarantee the security and integrity of your data and that it is processed in compliance with the applicable regulations.

4. What rights do you have over your data and how can you exercise them?

4.1 What are your rights?

You have the right to obtain the following from us:

  • confirmation concerning whether or not your personal data is processed and the right to access it, if so;
  • the rectification of any of your personal data which is inaccurate or incomplete;
  • in certain circumstances, the deletion of your personal data;
  • in certain circumstances, a restriction on the processing of your personal data;
  • the portability of your personal data;
  • the organisation of the fate of your personal data in the event of your death (preservation, deletion or disclosure to a named person).

You also have the right to refuse, in certain circumstances, the processing of your personal data.


1. What is a cookie?

A cookie is a small file of letters and numbers which is stored on the User’s computer, smartphone, tablet, mobile device, etc, when he logs in to the Platform.

2. Which cookies are used on the platform?

We use cookies on our platform to:

  • improve your browsing experience on the platform and thus enable you to use its various features, such as allowing you to identify yourself and sign in to your user account;
  • establish visit and usage statistics and volumes for the various elements comprising the Platform (headings and content visited, browsing history, date and time of visit, etc.) so we can improve the relevance and user-friendliness of the platform;
  • recognise your browser as an already registered visitor, to remember all preferences that can be sent by your browser when using the platform, and in particular to preserve the status of your basket;
  • display personalised advertising based on your browsing history, profile and the information you have provided;
  • personalise the display of content on the platform based on your browsing history, profile and the information you have provided;
  • measure and analyse our platform’s audience
  • give you access to reserved and personal areas on our platform, such as your account, thanks to identifiers or data that you may have previously entrusted to us
  • implement security and fraud prevention measures.

As such, and with regard to cookies which are not exclusively intended to enable or facilitate browsing or which are not strictly required for the management of your orders or the supply of services, an information banner is displayed when you log in to the Platform so that you are notified before any cookies are downloaded, (1) of their presence and (2) so as to allow you, if you wish, to refuse the downloading of cookies on your device.

The cookies stored when you use the Platform do not make it possible for us to identify you personally but information is saved regarding your device’s browsing experience of the Platform which we can then read when you later return to the Platform.

The information harvested is for our own exclusive use and that of our partners, and will in no event be transferred to third parties.